Citizen Engagement and Reform Communication

Citizen Engagement and Reform Communication

The Citizen Engagement and Reform Communication Program (CERC) increases citizen awareness, trust, and understanding of Ukraine’s Ministry of Internal Affairs reforms.

The CERC project builds understanding, trust, and fruitful relationships between citizens and police by establishing platforms for communication, engagement, and collaboration through libraries and other civic platforms. The program raises awareness of citizen’s rights, engages media, and builds cooperation between the public and law enforcement.

Citizen Engagement and Reform Communication

The Citizen Engagement and Reform Communication Program (CERC) increases citizen awareness, trust, and understanding of Ukraine’s Ministry of Internal Affairs reforms.

The CERC project builds understanding, trust, and fruitful relationships between citizens and police by establishing platforms for communication, engagement, and collaboration through libraries and other civic platforms. The program raises awareness of citizen’s rights, engages media, and builds cooperation between the public and law enforcement.

Quick Facts

  • CERC supports reform implementation in Kyiv, Kharkiv, Odesa, Lviv, Mykolaiv, Dnipropetrovsk, Kramatorsk, Slovyansk, Mariupol, Severodonetsk, Rubizhne, Lysychansk, Kropivntskiy, Vinnytsa, Chernihiv, Ivano-Frankivsk, Uzhhorod, and Mukhachevo.
  • The project builds productive relationships between the police, citizens, NGOs, local government, and local media through events with libraries, NGOs, and others.
  • Since the project began, nearly 11,000 Ukrainian citizens attended more than 300 community engagement events and met with 800 police officers. Thirty-six percent of participants report more positive attitudes toward patrol police due to direct interaction with the police officers. Sixty-five percent of respondents report increased understanding of police reform after an event.
  • Nearly 200 media professionals have attended CERC’s Media Briefings and established better communication channels between police press officers and media. As a result, 58% of journalists published articles about police within the first three months of the briefing.
  • CERC’s conducted a highly visible information campaign to raise awareness about issues such as domestic violence and drunk driving. The campaign reached 1.5 million people in six target cities. Citizens who saw it demonstrated higher awareness of overall police reforms.

Goals

  • Equip public libraries, public relations centers, universities, media outlets, and NGOs in target cities with the skills, tools, and connections to hold public information and engagement events. The events should build understanding, trust, and productive relationships among citizens, police, civil society, and government stakeholders.
  • Educate and engage local media professionals on police reform and media’s role in reform coverage and communications. Encourage media participation in citizen engagement events to improve and expand coverage of the reforms.
  • Provide support and training to young professionals who are selected for an internship at the Ministry of Internal Affairs Service Centers.
  • Oversee community engagement events and manage the communication strategy to increase public’s understanding of the Volunteer Emergency Response Service and Community Firefighting reforms.
  • Conduct public information campaigns to inform citizens about the overall Ministry of Internal Affairs reform process and raise awareness about the importance of police–community collaboration.
  • Support high-crime neighborhoods by engaging with the newly established Office for Community Policing. Help facilitate neighborhood watch meetings with.  
This is an opportunity to help the new police build a direct and open dialogue with Ukrainian citizens… to explain that we can only achieve proper results by cooperating and supporting one another. Anastasia Shmalko, Deputy Minister of Interior of Ukraine

People

Katya Vogt

IREX Ukraine Country Director/Senior Development Manager

Our Partners

US flag, seal of the US Department of State, and logo of the International Development Law Organization

Ministry of Interior of Ukraine

Contact

Iryna Nikolenko Project Manager inikolenko@irex.org