Seeking proposals for an after-hours emergency answering and toll-free forwarding service

Seeking proposals for an after-hours emergency answering and toll-free forwarding service

We are seeking a service provider for after-hours emergency answering and toll-free forwarding to support American and international exchange participants.

Purpose

IREX seeks an after-hours emergency answering service that will receive incoming calls, gather basic information, and as appropriate, direct calls from international participants traveling to the United States and American participants traveling internationally on an exchange program to designated IREX staff members.

Eligibility requirements

Companies should have experience providing after-hours emergency answering services as well as the capability to provide toll-free forwarding to various IREX employees’ personal cell phones.

Deadline

September 2, 2022, 5:00 PM EST

How to submit a proposal

  1. Download the request for proposal (RFP) for additional information.
  2. Proposals should include the following details:  
    1. Written Response (Please limit to 5 pages) – Please describe the qualifications of your company and the services you could provide in response to the items listed in the Scope of Work above. Please confirm the processes are present to meet the needs of IREX and provide an outline of the available timing and key steps for setting up the service. 
    2. Cost – Please provide a cost structure and breakdown of provided services including any additional fees associated with the service. 
  3. Submit proposals to rfp.hotlineservices@irex.org with the subject line “Hotline Services”.

Questions?

Contact rfp.hotlineservices@irex.org.